FAQ

Do I really need therapy?

If you’re here, chances are something has been weighing on you emotionally, physically, or relationally. Maybe it’s started interfering with your daily life or you’re simply tired of carrying it alone. Therapy can offer support, insight, and relief. You don’t have to do it all by yourself.

Can I receive therapeutic services here?

Therapists at Reclaiming Hope Wellness Center are licensed to serve Illinois residents only. To receive services, you must live in Illinois and either:

• Have an Illinois-based insurance we accept (see question 4 below), or
• Wish to pay privately (see our Good Faith Estimate for out-of-pocket costs).

What are your fees?

We begin with two psychiatric assessment sessions ($230 each) to establish diagnosis and co-create a treatment plan.
Follow-up sessions:

• $180 for 53-60 minutes
• $150 for 38-45 minutes
• $90 for 30 minutes
• $50 for group therapy
• $45 per 15-minute increment for crisis counseling

Your total cost depends on your needs and the pace you choose. If you are self-paying, see our Good Faith Estimate for a detailed cost projection.

Do you accept my insurance?

We currently accept:

• Aetna
• Aetna Better Health (Medicaid)
• Blue Cross Blue Shield PPO
• Blue Cross Community Health (Medicaid)
• Cigna/Evernorth
• Meridian (Medicaid)
• Optum/United Healthcare

Important Note: Due to recent policy changes, some Medicaid and ACA-based plans may offer reduced coverage. While we remain in-network, coverage is not guaranteed. Please reach out to discuss your options.

We are working to expand our private insurance and Medicare panels. If we are out-of-network, we can provide a Superbill for potential reimbursement.

All services must be paid at the time they are provided.

What if I can’t afford therapy?

We offer a limited number of sliding scale and pro bono spots for clients experiencing significant financial hardship, with priority given to those affected by recent insurance cuts. These spots may be full at times, but you’re welcome to reach out and ask.

What do I need to do before my first session? 

After scheduling, you’ll receive an email with access to our secure client portal. Please complete all required forms at least 24 hours before your first session.

What will the first session be like?

All sessions are currently held via secure telehealth. Choose a private, comfortable space where you won’t be overheard. The first session is a chance to go over your paperwork, begin building trust, and explore what brings you to therapy and what you’d like support with. 

How will I know if I have the right therapist?

You were drawn here for a reason, and that matters. Therapy works best when there’s trust and connection. If it’s not the right fit, we’ll help connect you with someone else who may better meet your needs. No shame, no pressure. 

Can you write me a letter for (fill in the blank)?

Maybe. You must be an established client for at least six months before a therapist will consider writing any letter. We only write letters that align with clinical judgment, ethical standards, and your best interest. Your therapist has the right to say no and will explain why, if so.

What’s the best way to reach you?

Use the form on the Contact Us page. We respond to email within 24 business hours (Mondays-Fridays, excluding holidays).

If this is an emergency, call 911 or go to your nearest emergency room.

Can therapy cure my fear of clowns?

There’s no official cure for coulrophobia (fear of clowns), but therapy can definitely help you understand and manage it. And if your preferred solution is “avoid clowns forever,” we respect that too.